Mô tả công việc
I. Job Purpose: - To support IT Controller in discharging his/ her duties and responsibilities on the IT Services functions - Leading the IT technical support team to provide excellent customer services and resolve the IT technical issues. - In charge of the IT Services team, and oversees all IT services activities in the department on the daily basis. - Interacts with internal users of all levels to help resolve IT-related issues and provide advices / solutions in a timely manner. - Follow up with internal customers to identify areas of improvement - Builds and maintains good relationship with IT service providers and manages the hardware and software products support and maintenance. - Provide timely services level analysis to top management base on systematic tools or programs. II. Job accountabilities: - Manage the technical, admin and services team and evaluate performance - Act as the main IT contact person for any escalation of user service support issues and provide consultative advices to all level of users - Set specific customer service standards - Contribute to improve customer support by actively responding to queries and handling complaints - Monitor and evaluate current system problems in business process and the retail POS system. - Managing and overseeing the IT Infrastructure: SAP System, VPN, Domain Controller, Backup System… - Provide IT service to all departments in the Corporate - Supporting members in IT department to solve user problems. - Monitoring working schedule of IT members in department. - Coordinate with group IT to implement and manage IT projects. - Ensure all procedures related to Information & Communication Technology and data security/integrity is being followed. - Budget planning, prepare the yearly budget for IT operations.
- Having chances to get attractive company bonus every month/year - Company trip once a year + Joining party - Salary and position is reviewed 1 time a year - Bonus by individual ability and company’s performance. - Social insurance, health insurance, unemployment insurance and other benefits - Dynamic and sociable working environment.
- Work location: No.8 Phan Van Truong, Dich Vong ward, Cau Giay, Hanoi - Degree/Diploma in IT / Computer System / IT Technology - Minimum 5 years relevant working experience, Help Desk experience is an advantage - Be familiar with Cisco, VMWare, Microsoft, Backup technologies. - Having a rich hand-on experience in management of IT Infrastructure (medium/big scale) and deployment of IT Projects. - Knowledge about retail business process is an advantage - Good spoken and written English skills are essential - Excellent interpersonal skills, resourceful with positive working attitude - Able to work independently and possess a high level of responsibility and commitment - Able to work proactively and under pressure.
Địa điểm làm việc
8 Phan Văn Trường, Dịch Vọng Hậu, Cầu Giấy, Hà Nội
Vị trí tuyển dụng
Chuyên gia, Kỹ sư, Quản lý cấp trung